Privacy Policy

Last updated: March 2026 · Effective immediately upon registration

1. Information We Collect

When you create an account or use Tidava, we may collect the following information:

• Name, email address, and username
• Phone number — we collect your phone number to send account-related SMS notifications
• Payment and billing information (processed securely by Stripe)
• Usage data and analytics (pages visited, features used, device information)
• Broker API credentials you choose to connect (stored with AES-256 encryption)

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Tidava platform
• Process payments and manage your subscription
• Send account notifications, service alerts, and maintenance updates
• Communicate important changes to our service or policies
• Provide customer support
• Comply with legal obligations

3. SMS/Text Messaging

We collect your phone number to send account-related SMS notifications. Your phone number is used solely for delivering service notifications and is never sold to third parties. By opting in, you acknowledge and agree to the following:

• Message types: account notifications, service alerts, maintenance updates, subscription reminders
• Message frequency: Message frequency varies based on account activity
• Costs: Message and data rates may apply depending on your carrier and plan
• Opt out: Reply STOP to any message to opt out. Reply HELP for assistance or email info@tidava.com
• We do not sell, rent, or share your phone number with third parties for marketing purposes
• SMS consent is not required as a condition of purchase
• Carriers are not liable for delayed or undelivered messages

4. Data Sharing

We do not sell your personal information. We may share data only in the following cases:

• Payment processing: billing data is shared with Stripe to process your subscription
• Legal requirements: when required by law, regulation, or legal process
• Service providers: with trusted vendors who assist in operating our platform (subject to confidentiality agreements)

We do not sell, rent, or share your phone number with third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS) and at rest
• Encrypted storage of broker API credentials
• Secure password hashing
• Regular security reviews

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention & Deletion

We retain your personal data for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, regulatory compliance). Billing records may be retained for up to 7 years as required by tax regulations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing of your data
• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at info@tidava.com.

8. Cookies and Tracking

We use essential cookies to maintain your login session and preferences. We may use analytics tools to understand how the platform is used. We do not use third-party advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.

10. Contact

For questions about this Privacy Policy or your personal data, contact us:

• Email: info@tidava.com
• Phone: +1 (307) 316-4280
• Business: Flexla (d/b/a Tidava)
• Address: 1712 Pioneer Ave, Suite 500, Cheyenne, WY 82001, United States